5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2
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5 Tips for Expressing Empathy Over the Phone | Online Call Center Agent Soft Skills Part 2
Online Call Center Agent Soft Skills for Beginners and Experienced Agents now have a two part series, we will share 5 great tips for expressing empathy over the phone with your customers that will improve your soft skills as a contact center agent. In this video we will describe what soft skills are, define empathy, and discuss how your tone of ...
432.5K viewsJul 21, 2020
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