Contact Support Freshservice Mobile Learn about Freshservice Mobile capabilities Policies and Data Protection Moderate how you authenticate users on your helpdesk, how you host your …

Mar 7, 2022 · <yourcompanyname>.freshservice.com. You have access to your service desk’s knowledge base and announcements even before you login. You’ll also be able to raise a …

Mar 16, 2023 · Workload Management is available to all Pro and Enterprise Plan customers Workload management is the process of efficiently allocating and managing work across your …

Jul 21, 2023 · For Freshworks org accounts, you can configure multiple authentication modes, including SSO and Freshworks credentials, which is beneficial for managing users from …

Aug 26, 2025 · Set up surveys on Freshservice to trigger surveys for key metrics such as service quality, employee satisfaction, ticket resolution, and more.

Feb 5, 2025 · Discover all the resources around employee self-service document requests and other document management related capabilities in Freshservice

Jul 10, 2025 · Automate raising and receiving approval requests from stakeholders for service requests and changes in Freshservice. Create workflows to automate the process of raising …

Jun 16, 2022 · A knowledge base is exactly what it sounds like: a shared collection of tried and tested solutions that have been documented for future reference. The primary purpose of a …

Nov 13, 2024 · The Discovery Hub feature in Freshservice enables you to access a unified and comprehensive suite of discovery tools for IT asset management from a centralised location in …

Jul 11, 2025 · While managing a service desk, remembering recurring tasks and getting to them periodically can be a hit or a miss, as agents might either forget that they are coming up or …