Cloud PBX (or cloud-based Private Branch Exchange) is a virtual PBX system rooted on the internet. It streamlines inbound and internal calls, routing them to the right department or user extension, ...

Meeting fatigue (meeting overload) takes a toll on productivity and employee retention. Learn symptoms and how to reduce virtual meetings.

Learn the warning signs of email overload and how it can affect your health and business, plus easy ways you can stop excessive emails.

If you want efficiency in your call center, you can't ignore your average handle time (AHT). Here's why the metric matters & how to improve yours.

Call centres play a big part in the UK’s economy. Here’s our take on 50 of the UK’s best call centres - many of whom support some of the country’s best-loved brands and businesses.

With RingCentral AI Receptionist (AIR), more than 3,000 businesses have automated their front desk with AI that answers calls, handles FAQs, routes complex inquiries, and sends texts—24/7. Now, we’re ...

Les appels VoIP vont bientôt remplacer les lignes analogiques. Cliquez ici pour comprendre comment les appels VoIP fonctionnent et comment en bénéficier !

Phone Extension is a telephone tool that could help your business. RingCentral gives you a guide and overview on how to set up Phone Extensions that you must know ...

What is a Data Breach? Why They Happen And How to Prevent Them Data: It’s the lifeblood that runs through the veins of every type of business. It educates you and informs you, and it comes in a myriad ...

Retailers need to work on engaging consumers naturally both on and offline. This is where multi-channel retail becomes incredibly important. Here are some benefits in embracing multi-channel retailing ...

Today, cloud communications can connect every phase of healthcare operations and the patient care journey. In recent years, many healthcare organizations stepped up their cloud investments to rapidly ...

Strategic planning has always been associated with improved efficiency. Here's how to succeed with planning in business management.