For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...

State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial ...

Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Software upgrades require clarity and prioritization as agencies confront legacy systems, security risk and pressure to move ...

Governments can’t scale artificial intelligence safely without trusted data foundations, minimum viable governance and clear ...

Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

Utah is moving toward full legislative authorization of a state-endorsed digital identity framework that prioritizes individual control, privacy and long-term ...

The Public Technology Institute recently hosted a webinar on this year’s outlook with support from the National Association of State Chief Information Officers. State and local government CIOs are ...

The association’s annual list of priorities places artificial intelligence first and also includes cybersecurity, budget pressures, modernization and digital services. State CIOs are elevating ...