State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial ...

Software upgrades require clarity and prioritization as agencies confront legacy systems, security risk and pressure to move ...

State and local government IT teams are under constant pressure to prove that their systems are secure. Auditors want evidence. Legislators want transparency. Agency leaders want to reduce risk ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Scott Merritt is a patient experience architect at CDW with over 20 years of experience in the contact center space. When state and local government leaders talk to me about artificial intelligence, ...

State and local governments are under real pressure to move from experimentation to execution for artificial intelligence. Constituents expect faster services, more transparency and digital ...

For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...

Federal, state and local governments are being asked to do more with less. That includes public utilities, where threats are rampant, stakes are high, and budgets are tight. Yesteryear’s revenue ...

The Public Technology Institute recently hosted a webinar on this year’s outlook with support from the National Association of State Chief Information Officers. State and local government CIOs are ...