State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.

Software upgrades require clarity and prioritization as agencies confront legacy systems, security risk and pressure to move ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...

Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and constituent experiences.

Federal, state and local governments are being asked to do more with less. That includes public utilities, where threats are rampant, stakes are high, and budgets are tight. Yesteryear’s revenue ...

Governments can’t scale artificial intelligence safely without trusted data foundations, minimum viable governance and clear ...

The Public Technology Institute recently hosted a webinar on this year’s outlook with support from the National Association of State Chief Information Officers. State and local government CIOs are ...

Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

The National Association of State Chief Information Officers (NASCIO) recently published its 2026 Federal Advocacy Priorities, setting the agenda for how state technology leaders want to partner with ...