State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.

State and local government IT teams are under constant pressure to prove that their systems are secure. Auditors want evidence. Legislators want transparency. Agency leaders want to reduce risk ...

Scott Merritt is a patient experience architect at CDW with over 20 years of experience in the contact center space. When state and local government leaders talk to me about artificial intelligence, ...

For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...