Three companies that benefited from those secular trends are Microsoft ( MSFT -0.33%), Cloudflare ( NET -1.66%), and Five9 ( ...

Carwyn Tuipulotu says he'd love to play for Wales and be included in their tour to Japan this summer. The powerful 23-year-old, who left the Scarlets earlier this season to join Pau as a medical ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

This project is an open source web based ID badge generator software that is meant to be much faster and smoother than most existing paid ID badge solutions due to it being web based. I have had bad ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

Registered call ... call center arena, traditionally dominated by India and the Philippines, it is positioning itself as a serious contender. According to a report by the Pakistan Software Export ...

The worst part? The investors were deceived that it's an AI-powered shopping app when it's actually operated by call center workers in the Philippines. Introduced seven years ago, Nate was hailed ...