As part of the deal with the US-based TMT company, Sonata Software will establish a dedicated AI-enabled Modernization ...

Small businesses face increasing pressure to deliver fast, consistent, and personalised customer service - often with limited ...

Here are the top 5 call center software solutions that are perfect for small businesses. Freshcaller is a cloud-based call center software that is perfect for small businesses. It is easy to set ...

Three companies that benefited from those secular trends are Microsoft ( MSFT -0.33%), Cloudflare ( NET -1.66%), and Five9 ( ...

One of the most vital components in achieving this is the implementation of robust call center solutions. From the early days of switchboards and rotary phones to today’s cloud-based, AI-enhanced ...

Since then, the situation has greatly improved, largely through the use of AI call center platforms. IBM’s natural language understanding (NLU) software was used to create an AI-enabled system ...

AI agents may battle AI attackers, but at RSAC 2025, it’s still about improving security workflow - SiliconANGLE ...

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

Fears of an AI data center bust were stoked by Microsoft and Amazon headlines, but if anything, massive spending remains the ...