The accelerated pace of product launches, integrations, and partner activity positions eGain for further competitive differentiation in enterprise knowledge management. Ashu Roy; and Chief Financial ...

Two editions of an open-source LLM Knowledge Base purpose-built for team chat — Open Source (Apache 2.0) for individuals · ...

Sales and revenue combine as a key ROI-focused domain for enterprise AI agents. CIOs are locking in to how they aid workflows ...

Exaforce’s real-time knowledge graph gives security teams the speed, context, and reasoning needed to detect, triage, investigate, and respond to AI-e ...

Bolting AI onto your product willy-nilly can hurt more than it helps. Experts weigh in on common mistakes around AI feature creep and how to guide successful pilots.

Embedded AI knowledge, case summarization, and KCS workflows support where agents already work, so teams resolve cases faster SUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE)-- eGain (NASDAQ: EGAN) ...

SUNNYVALE, Calif., May 06, 2026 (GLOBE NEWSWIRE)-- eGain (NASDAQ: EGAN) today announced deeper integration between eGain AI Agent and Salesforce Service Cloud, bringing AI-powered knowledge and ...

Forbes contributors publish independent expert analyses and insights. I am an MIT Senior Fellow & Lecturer, 5x-founder & VC investing in AI This voice experience is generated by AI. Learn more. This ...

Marc Benioff has some problems. His enterprise software company, Salesforce CRM-2.43%decrease; red down pointing triangle, is the biggest name in a category that Wall Street thinks may get decimated ...

In short: Salesforce unveiled more than 30 new AI capabilities for Slackbot on 31 March 2026, the most sweeping overhaul of the platform since its $27.7 billion acquisition in 2021. The update ...