Video recording of their prepared script helps to increase awareness for the KAM on both verbal (tone, pace) and non-verbal communication to further refine and improve through additional practice.

it’s the tone of open contempt that has shocked Europeans, as well as many Americans who support the longstanding trans-Atlantic alliance. The verbal barrage began in February, when Vance spoke ...

According to Buffett, here are 10 things poor people waste money on and what he does instead. Low-Value Investments “The most important investment you can make is in yourself,” Buffett has ...

Does this — and all the other recent indicators of poor consumer, business and investor sentiment — matter to the economy? So far, for all the bad “soft” opinion data, the “hard ...

But the video’s cross-section of hipsters slamming the construction of new housing — at a time when New York City’s rents have hit record highs — came off as as tone deaf by social media ...

After nearly three hours of argument, several of the court’s conservatives – along with all of its liberals – raised concerns about a ruling that could upend the way other federal agencies ...

Mike O’Brien emailed a few hundred colleagues last month to announce his retirement after 32 years at Ford Motor. The sales executive’s note included the obligatory career reflections and ...

U.S.A.I.D. Advertisement Supported by Global Health A 281-page spreadsheet obtained by The Times lists the Trump administration’s plans for thousands of foreign aid programs. By Stephanie Nolen ...

Tone and voice shape customer interactions ... For example, your contact center platform may be experiencing poor quality during peak demand time. While the long-term solution might be to switch to a ...

A key consumer survey showed a fall in household sentiment in March, adding to evidence that people are taking a more negative view of the economy. The Conference Board’s monthly survey showed ...

Around two million Brits could be affected by the cruel welfare cuts Labour proposed last week. They include 1.2 million ­disabled people who will be stripped of eligibility for Personal ...