The CRM Playaz, Paul Greenberg and Brent Leary, held a watch party and put the CX/CRM spotlight on the opening keynote of SAP's Sapphire event held this week. What did they think of what they heard ...

CEO Marc Benioff made bold statements in a recent Financial Times interview, suggesting that the relationship between ...

Microsoft 365 Copilot Wave 2 marks a major leap in AI-powered productivity, introducing enhanced reasoning, cross-app ...

Salesforce's growth has decelerated for three straight quarters, with Agentforce yet to deliver on its AI-driven acceleration ...

The partnership bring Gong’s context-rich customer interaction data and AI-powered revenue insights directly to Microsoft 365 ...

Microsoft unveils multi-agent systems, WhatsApp integration, and Python-powered analytics for Copilot Studio at Build 2025, transforming how enterprises build and deploy AI solutions.

Zoho rolls out CRM for Everyone with added AI features, enabling functions beyond sales to quickly set up workflows and ...

Salesforce launches Agentforce in Slack, transforming workplace productivity with specialized AI agents that operate as ...

Microsoft placed AI agents at the center of its annual developer-focused Build 2025 event, taking place this week on the ...

ServiceNow is pushing to improve data handling to make AI more usable as an essential part of everyday enterprise operations — without ripping out what already works.

Microsoft (MSFT) was in focus after the European Commission said it was seeking feedback for an offer that the Windows maker ...

Microsoft has offered to make its Office product without Teams cheaper than when sold with Teams, EU antitrust regulators ...