Memphis may have the best drinking water in the nation, but Thursday, Memphis Light Gas and Water’s customer service for the water division ranks as the worst among mid-sized utilities in the South.

Starting May 14, the redesigned layout will let users click the Bills & Payments button to pay their utility bills.

Officials from the utility said MLGW will never solicit payments through prepaid debit cards or 1-800 phone numbers.

On May 5, the Shelby County Board of Commissioners approved a resolution seeking public updates on utility needs for xAI.