Contact centres anticipate a surge in customer interactions on these platforms, adding new pressure on agents to manage multiple platforms simultaneously while maintaining high service standards.

With TikTok’s future still up in the air, Meta is reportedly ready to get more aggressive. With TikTok’s future still up in the air, Meta is reportedly ready to get more aggressive. Jay Peters ...

AI agents can be developed on the basis of this interaction. Behind the MCP Gateway is the kgateway project, a native implementation of an API gateway in Kubernetes. It is a kind of ingress ...

One of the most notable is how it reshapes the top of this winter's free-agent market ... He's making more contact (he's connected on 95% of his in-zone swings) and making contact at a point ...

NICE (NICE) Actimize announced the availability of Xceed AI agents to be embedded into Xceed AI FRAML solutions. Xceed AI agents, operating as partners, continuously learn and adapt to evolving ...

Some faith leaders and advocates on Wednesday sharply criticized President Donald Trump's move to allow immigration agents to enter houses of worship and other "sensitive" locations to arrest ...

The new model, called Nova Act, is designed to help developers build agents, or AI software that can complete multi-step tasks for users without supervision. Amazon showed Nova Act searching for ...

Just because most of the NFL's top veteran free agents are off the board doesn't mean there aren't still notable names available for work. In fact, sometimes the best bargains come in the quieter ...

The masked ICE agents then lead the terrified woman to ... “We are unaware of her whereabouts and have not been able to contact her. … No charges have been filed against Rumeysa to date ...

Linda Carter had a surprising contact in her phone book (Picture: BBC) ‘Deeply obsessed with Linda still having Janine in her contacts list,’ one fan wrote on X. ‘Why don’t they ever ...

Microsoft Copilot is getting two new AI agents based on OpenAI models. They are designed to support employees with research and data processing. The US software company Microsoft has added two AI ...