This woman was locked out of every hotel room she was offered. Here's what happened and how long it took to make it in.

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not.

PROVIDENCE, R.I. (WPRI) — Financial experts are sounding the alarm over a so-called “front desk scam” in which callers try to trick hotel guests into divulging their credit card information ...

(AP) — The third of four former Milwaukee hotel workers accused of killing ... Attorney's Office initially charged former Hyatt front desk worker Devin Johnson-Carson with being a party to ...

(AP) — The third of four former Milwaukee hotel workers accused of killing ... Attorney’s Office initially charged former Hyatt front desk worker Devin Johnson-Carson with being a party ...

FILE - DeAsia Harmon speaks at the funeral for her husband D'Vontaye Mitchell Thursday, July 11, 2024, in Milwaukee. Mitchell died June 30 after an incident at a hotel. (AP Photo/Morry Gash, File) ...