While service robots with male characteristics can be more persuasive when interacting with some women who have a low sense of decision-making power, 'cute' design features -- such as big eyes and ...

New research reveals that service robots’ gendered characteristics can shape customer decisions in the hospitality industry.

Robot design choices, including color and facial features, can subtly influence consumer behavior based on how they perceive ...

The hospitality industry can leverage the gender characteristics of service robots to influence customers' decisions, ...

This suggests that gender cues from robots can influence decision-making, particularly for customers who don’t feel in ...

Their work shows that the gender traits assigned to service robots – like a masculine name or voice – can sway how customers make decisions. Their experiments also revealed how cute robot designs ...