Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

The Fresno Council of Governments is seeking community feedback on an effort to identify and reduce Fresno County's air ...

Got gripes about your commute? Your feedback could pay off–literally. The MTA officially launched its Spring 2025 Customers ...

The City of Greater Bendigo has launched its Customer First survey this week to gain valuable insights on ways to further enhance its overall customer experience. This survey will target 5,400 ...

In a March interview, Elon Musk claimed that the US National Parks Service spent nearly $1 billion on a survey polling visitors about their experiences at the federally operated public spaces.

Among the survey findings about health care issues that worsened since Optum took over regional health providers: About 36% of Optum patients who responded reported serious customer service issues ...

The Kangra Airport, the busiest in the state, has been ranked number one in AAI ustomer satisfaction in the 2024 survey among all domestic airports in the country. To celebrate this achievement ...

In a survey comparing views of a nationally representative sample (5,410 ... driving, providing customer service, or writing a song. "Even as medical care is the one area in which the public ...