Agentic AI is more effective at resolving customer service issues and costs less than simpler generative AI and non-AI solutions, Forethought's 2025 AI in CX Benchmark Report found.

The Fresno Council of Governments is seeking community feedback on an effort to identify and reduce Fresno County's air ...

The Survey Research Center (SRC) at the University of Michigan is a well-known survey research entity. In the 1960s, it ...

As businesses scale, it’s easy to lose sight of the core mission and reduce your focus on customers’ challenges.