So, are these customer surveys of any use, or are we all just fed up and suffering from feedback fatigue? Financial Times Columnist, Pilita Clark, joins Seán to discuss.

The other week I made the disturbing discovery that Google Maps thinks the London apartment building I have lived in for the last 19 years is at an address I have never heard of. If you put this ...

He says a deluge of impersonal, time-eating, poorly designed surveys means that he meets potential clients with customer response rates that rarely exceed 20 per cent and are sometimes below 2 per ...

I’ve found there are five key elements of a customer-retention strategy that not only help attract new business but solidify existing bonds. First, you must ensure stability. Trust is the ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how ... BJC’s approach to balancing regulatory survey requirements with deeper patient ...

“We have been through a bit of a tough time in the art world, and I think the survey responses correlate with that.” Employee salary satisfaction has, according to the report, declined by 19.6 ...

Crafting email survey invitations is both an art and a science. To increase response rates, you need to make invitations as compelling as possible to the customer; there are both nontechnical (art) ...

This has escalated the need of a increase in the customer satisfaction survey response rate. Martech publisher Search Engine Land finds in their study that 88% of customers put as much weight on ...