Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

Xcel Energy announced today that Rob Cain has been named its senior vice president, chief technology officer, effective immediately. Cain will lead the company’s Technology and Security Services ...

NextTechJobs has launched an AI-driven job search platform for IT professionals in the USA, UK, and Canada. The service ...

Get tech news that matters delivered weekly. Join 50,000+ readers. Save $116 on the Samsung Galaxy Watch 8 Classic 46mm LTE, featuring a rotating bezel, cellular connectivity, and advanced health ...

Remote IT jobs have surged in popularity, offering professionals flexible, location-independent work while meeting growing tech support demands. Technical support work from home equips candidates with ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

From resume prep and technical interviews to internships and employer connections, USF’s Bellini College of Artificial Intelligence, Cybersecurity and Computing now has a career advising team to give ...

T-Mobile just made some of its customers very angry. T-Mobile's new CEO vows change at the company after increased customer losses. The phone carrier is ending a convenient option customers.

Every week we ship an email newsletter featuring the region’s most exciting career opportunities. We’ve lovingly called it This Week in Jobs (aka TWIJ). Below is this week’s edition; it’s meant to ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service support in October. However, the company disputes that it's doing anything but ...

SAN FRANCISCO (KRON) — A San Francisco tech CEO said that because of artificial intelligence, he has been able to cut 4,000 jobs. Speaking to The Logan Bartlett Show on Friday, Salesforce CEO Marc ...

Interested in tech products but can’t stand the idea of coding? Want to constantly harness your interpersonal skills while helping clients tackle tough problems? If you answered ‘yes,’ customer ...