It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

The updating of customer service standards and municipal complaint policies prompted members of Midland council to ensure voices in the community would still be heard loud and clear, but urged ...

Talkdesk Express includes $100 in free credits and 25 free licenses to help small businesses get started with their customer service operations PALO ALTO, Calif., May 06, 2025 (GLOBE NEWSWIRE) -- ...

What would you do if a customer dumped hundreds of loose quarters on your desk to punish you for something you had nothing to ...

Looking to get in touch with Royal Caribbean Customer Service 1-888-844-1781? This comprehensive guide covers all the ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

(Ravenna Photo) Seattle startup Ravenna has raised $15 million from top-tier venture capital firms and notable angel investors to streamline how companies handle internal help desk requests.

There are some things we do every day without giving them a second thought, whether that's brushing our teeth, checking social media or looking up a phone number online when we need to get hold of a ...

The Desk Assistant (DA) is considered a customer service position representing the Department of Housing and Residence Life. Desk Assistants are an important part of the HRL team. The primary ...

Getting assistance at big-box stores can sometimes feel like a waiting game—especially at home improvement retailers like Lowe’s. There are ongoing complaints about understaffing. So, it’s ...

Tala has sent home 28 employees in the Customer Service department due to a reduced workload The layoffs were occasioned by the changing needs of customers when it comes to how they wish to repay ...