It doesn’t matter how advanced the systems are. If the person answering the phone or replying to an email lacks people skills, things can go wrong quickly.

From retail to travel, healthcare to home services, the personal touch is quietly disappearing as interactions become less ...

Mirokaï the humanoid robot turns ordinary moments into memorable ones with advanced artificial intelligence, storytelling and a dash of charm.

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The updating of customer service standards and municipal complaint policies prompted members of Midland council to ensure voices in the community would still be heard loud and clear, but urged ...

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