A Walmart in Dauphin County was robbed earlier this week by a man, who police say carried out a similar robbery at another store in Pennsylvania. Swatara ...

By combining machine learning-based text classification and sentiment analysis, we can create a robust AI-powered email triage system. Here’s a step-by-step guide.

The interaction, paired with what Lynn calls a “deconstructing” of her religious upbringing, sparked an idea for a story: what if there was a customer service desk in Hell? In 2021 ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone.

Discover how four-line phone systems offer reliable, simultaneous call handling and how they integrate cloud communications ...

The updating of customer service standards and municipal complaint policies prompted members of Midland council to ensure voices in the community would still be heard loud and clear, but urged ...

The National Cyber Security Centre (NCSC) has warned that criminals launching cyber attacks at British retailers are ...

ServiceNow and Salesforce are now officially rivals, and so it follows that they would engage in the well-worn enterprise software tradition of issuing dueling press releases. At its annual customer ...

Looking to get in touch with Royal Caribbean Customer Service 1-888-844-1781? This comprehensive guide covers all the ...