We are thrilled that FormAssembly has been recognized by Info-Tech for the fifth straight year as a trusted leader in the online forms space,” said Tom Urie, President and Chief Operating Officer at ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me.

"This is a critical step in our journey to leadership and market disruption," said Sprinklr President and CEO, Rory Read. "The focus today is to make Sprinklr Service customers successful with their ...

QIAGEN (NYSE: QGEN; Frankfurt Prime Standard: QIA) today announced that plans are advancing to launch three new sample preparation instruments during 2025 and 2026 to expand and strengthen its ...

“The biggest reason for this is cost.” Some people reported that their new provider gave them better customer service, cellular coverage, call quality, and/or data speed. Thinking of making ...

TROY, Mich.: 27 March 2025 — In an uncertain economic environment in which overall consumer financial health, 1 total deposits, annual household income and total investments are declining, retail bank ...

Learn about the impact of customer reviews on brand reputation, how to manage them and turn feedback into opportunities for growth and engagement. Customer reviews today are more than just ...

The ServiceNow Customer Experience report analysed the widening gap between rising customer expectations and the reality of service delivery. It surveyed 5,000 Indian consumers and 204 Indian ...

The report found that 39 per cent of consumers are kept on hold, 36 per cent are repeatedly transferred, and 34 per cent believe companies deliberately complicate the complaint process.

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...