Underpinning Agentforce, and in our view fundamental to Salesforce’s strategy, is the Salesforce Data Cloud. Simply put, Data Cloud is Salesforce’s unified real-time data platform. It aggregates and ...

Salesforce can more than double its hold on the business market through the adoption of agentic AI technology, according to its ANZ senior vice president and chief marketing officer Leandro Perez.

Salesforce is strutting through the Dow Jones Industrial Average like it owns the place, earning serious nods from hedge ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Headquartered in San Francisco, California, Salesforce, Inc. (CRM) is a provider of customer relationship management (CRM) ...

Salesforce is riding the volatile wave of today’s market like a seasoned surfer with a jetpack, backed by bullish analysts ...

By this point, Artificial Intelligence (AI) has moved far beyond a novelty, and is now embedded in almost everything we as ...

When Microsoft released better-than-expected earnings on May 1, it wasn’t just a gift to its shareholders, but for all ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...