ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

The transition from legacy to cloud-native contact centers represents a crucial advancement in financial services.

LAS VEGAS - ServiceNow (NYSE: NOW), an AI platform for business transformation, has introduced a new AI-powered Customer Relationship Management ... CRM, has experienced improved operational ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience platform (CX) with ServiceNow’s customer relationship management (CRM) and ...

This collaboration will integrate Jump's AI meeting assistant into Cetera's operations to enhance scalable growth and ...

Market. The global Partner Relationship Management (PRM) market is poised for dynamic growth, expanding from USD 45 billion ...