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Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...
Microsoft Research continues to collaborate with the global research community to drive breakthroughs in AI and push ...
Let's explore the nuances of the B2B telco sector, outlining a strategic blueprint for CVM vendors to empower telcos with ...
Fused with messaging apps, bots promise a new era of personalized communication, if businesses and customers can handle the ...
Sales professionals are using generative and autonomous AI to prepare for in-person meetings and calls.
Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...
Three ex-wealth managers “aggressively pursued” former clients to follow them to a Royal Bank of Canada subsidiary, U.S. Bank ...
In the construction industry, how well does your team do in the realm of customer service? Discover how to provide good ...