Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Sam Altman, OpenAI’s chief executive, said he hired Instacart’s Fidji Simo to join in a new role as chief executive of ...

An in-depth look at the hype and reality around “agentic AI” — the use of AI agents that perform tasks autonomously.

Visa launches Intelligent Commerce platform enabling AI assistants to make secure purchases with your credit card, transforming online shopping with personalized automation and consumer-controlled ...

People are so accustomed to AI in their daily lives—whether it’s Google Maps or Alexa—that they expect similar automation at ...

Artificial intelligence stands as the central force behind how work exists already in the present time.

Uncertainty adding new regulatory drift. Amid the increased unpredictability of economic policies affecting the business ...

TOKYO -- Japan plans to begin utilizing artificial intelligence for analyzing its ... An updated administrative system will be rolled out in fiscal 2028, according to a review from the Cabinet ...

Five Practical Steps for Generative AI Risk Management. As the first line of defense, employees within business operations must own and manage risks related to the ...

The financial impact of poor knowledge management (KM) is staggering: • Employees waste an average of 10% of their workweek ...

As artificial intelligence (AI) continues to gain importance ... MCP standardizes how AI applications interact with diverse data repositories, such as content management systems, business tools, and ...

The College of Business at Sacramento State will soon offer a new concentration on practical applications of artificial intelligence, one of the first in the CSU system, to prepare students to use the ...