Let’s get the bad news out of the way: The journalism industry is in crisis. Hundreds of jobs were cut at the Washington Post this week. The good news is that Washington City Paper is here—and we’re ...

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...

Maryland and federal authorities announced Monday that they have shut down three Indian call centers linked to a gold bar scam that stole millions of dollars from American consumers. Authorities said ...

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...

Chlamydia pneumoniae—a common bacterium that causes pneumonia and sinus infections—can linger in the eye and brain for years and may aggravate Alzheimer's disease, according to a study from ...