Krisp Brings Industry-First Customer Accent Conversion to Call Centers to Reduce Agent Cognitive Load

Krisp now improves comprehension on both sides of the call, reducing repetition and cognitive load, while accelerating resolution.
TMCnet

Points, Badges, and Better Agents: Using Gamification to Transform Call Center Agent Training

Discover how contact center managers can use gamification strategies - from points and leaderboards to badges and team ...
News Tribune

At least three data centers call Pierce County home. Here’s a look inside two

Pierce County hosts at least three data centers serving local and international clients. Rising data center power demand threatens Washington’s clean-energy goals. Legislature considers HB 2515 for ...
Cosmopolitan

Will The Night Agent season 4 happen? Plot and cast explained: "We have scripts"

Will Netflix be picking up the show’s fourth season for production? Read on to find out more about what might happen in season 4 and other details. Netflix’s The Night Agent has been one of the ...
Morningstar

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise

AurionX Launches the First AI-Managed Call Center—Always-On Voice Agents at $0.12/Minute, Backed by 50+ Years of Operator Expertise New managed service answers inbound calls, qualifies leads, and ...
Morningstar

FlashLabs Launches FlashAI 2.0: Enterprise Voice AI Platform for Human-Level AI Voice Agents and Real-Time Call Center Automation

SAN FRANCISCO, Feb. 18, 2026 /PRNewswire/ -- FlashLabs today announced the official launch of FlashAI 2.0, a next-generation enterprise voice AI platform built to power human-level AI voice agents for ...
WISN 12 NEWS

Authorities shut down call centers in India linked to millions in scams in WI, US

ADMINISTRATIVE LEAVE PER DEPARTMENT. >> PROTOCOL. 12 NEWS INVESTIGATES A SCAM THAT HIT HARD IN WISCONSIN, DRAINING SENIORS LIFE SAVINGS. WE’RE LEARNING. FBI AGENTS BUSTED CALL CENTERS IN INDIA LINKED ...
Healthcare Dive

Humana deploys AI support tool for call centers

Humana is launching an artificial intelligence tool that aims to help its call center workers answer beneficiaries’ questions about their coverage, the insurer said Tuesday. Agent Assist, developed in ...
Seattle Times

Trump Had Unusual Call With FBI Agents After Election Center Search

What happened the next day was in some ways even more unusual, The New York Times has learned. Behind closed doors, Tulsi Gabbard, the director of national intelligence, met with some of the same FBI ...
The New York Times

Trump Had Unusual Call With F.B.I. Agents After Election Center Search

Tulsi Gabbard, the director of national intelligence, brokered the call and President Trump directly questioned frontline agents on the inquiry, The Times has learned. By William K. Rashbaum Devlin ...
The New York Times

Detained by Immigration Agents, 5-Year-Old Liam Has Been Released From Custody

A federal judge had demanded that the boy and his father be set free in a fiery opinion on Saturday. By Anushka Patil Liam Conejo Ramos, the 5-year-old who was detained by federal agents while wearing ...
WBUR

Tufts asks students to call campus police if they see ICE agents near university grounds

Tufts University is urging students to call the school's police department if they see federal immigration agents on or near campus. In an email to students Tuesday, Tufts' police chief said she was ...