As AI agents come into increasing use, Microsoft posits that the organizational chart—also known as the “org chart” or ...

UnidosUS found that Spanish speakers deal with an average wait time of 54 minutes, whereas the wait averages 13 minutes for English speakers.

MILWAUKEE (AP) — The FBI on Friday arrested a Milwaukee judge accused of helping a man evade immigration authorities, ...

Yet, in this bleak environment for white-collar jobs, AI could be a boon for the rest of the outsourcing industry. France’s ...

People needing assistance in Spanish from the Florida Department of Children and Families wait on hold for nearly an hour, ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...

AnswerTel of Athens has received the 2025 Superior Agent Service Award. This award is presented annually by the National Amtelco Equipment Owners (NAEO), an association of Amtelco users “dedicated to ...

On Friday, Rendón’s mother Dámaris Gonzalez pulled on her puffy vest and boarded a plane from Virginia to Syracuse. Like her ...

It has been nearly three years since the launch of the 988 National Suicide Prevention Lifeline, and since then, millions seeking help have used the call center as a life-saving resource.

Karina Ramos, a managing attorney at Immigrant Defenders Law Center ... closed to federal agents who arrive without a judicial warrant. “This was a wake-up call,” said Mario Valenzuela ...