As AI agents come into increasing use, Microsoft posits that the organizational chart—also known as the “org chart” or ...

UnidosUS found that Spanish speakers deal with an average wait time of 54 minutes, whereas the wait averages 13 minutes for English speakers.

MILWAUKEE (AP) — The FBI on Friday arrested a Milwaukee judge accused of helping a man evade immigration authorities, ...

Yet, in this bleak environment for white-collar jobs, AI could be a boon for the rest of the outsourcing industry. France’s ...

People needing assistance in Spanish from the Florida Department of Children and Families wait on hold for nearly an hour, ...

India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

From ‘Minimalists’ to ‘Tastemakers,’ personas reveal consumer desire to simplify everyday life with agents April 23, 2025 --  AI agents are rapidly changing how we work, but Salesforce’s latest ...

AI transforms call center analytics by augmenting human capabilities rather than replacing them. This partnership between AI ...