India's small businesses embrace call center solutions to enhance customer service and streamline operations amidst digital transformation.

With Infinitus AI’s new patient-facing voice agent, Zing Health can automate patient calls to do the health-related needs ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During ...

Q1 2025 Earnings Call Transcript April 22, 2025 Moody’s Corporation beats earnings expectations. Reported EPS is $3.83, ...

On Friday, Rendón’s mother Dámaris Gonzalez pulled on her puffy vest and boarded a plane from Virginia to Syracuse. Like her ...

Call centers often evoke images of robotic voices and scripted responses, leading to a perception of impersonal, transactional interactions.

Merwil Gutiérrez, was deported to El Salvador's notorious super prison, despite his family's insistence that he has no gang ...

ServiceAgent, an AI-powered call answering solution for home service businesses, today announced its official launch. ServiceAgent helps small American businesses in industries like roofing, plumbing, ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

“This is not a public call center. Not all problems on Election Day will be raised ... Basic problems that can easily be solved will be handled by Level 1 agents, while unresolved Level 1 calls will ...