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Rischitelli also points out that data can be actively used during the event. “Before we looked at analytics ‘post-factum,’” he says. “Now organizers, exhibitors, and even the participants themselves ...
Q1 2025 Earnings Call Transcript April 29, 2025 S&P Global Inc. beats earnings expectations. Reported EPS is $4.37, ...
Vehicle fleet will work with Enterprise The SCCC vehicle fleet will take a new approach to replace aging vehicles, following a unanimous vote to contract with Enterprise rentals. Vice President of ...
Upgrading a contact centre is a big investment that can make a huge difference in customer satisfaction and your bottom line ...
Agorapulse is another strong contender in the social media management arena. It’s designed to be user-friendly, which is a ...
What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...
With deep expertise in computational psychology and data science, Zohar applied his entrepreneurial spirit to co-found Pecan, while Noam combined his extensive knowledge and skills and built on over a ...
In today’s competitive digital economy, software businesses need more than just a brilliant product to thrive—they need ...
Read our advice disclaimer here. Customer relationship management (CRM) software helps businesses increase sales, drive growth and provide exceptional customer experiences. You may not have heard ...
However, Venki Subramanian, SVP of product management for CX at Freshworks, noted that simplifying CRM software is challenging because it involves balancing the needs of diverse users while ...