Vehicle fleet will work with Enterprise The SCCC vehicle fleet will take a new approach to replace aging vehicles, following a unanimous vote to contract with Enterprise rentals. Vice President of ...

Upgrading a contact centre is a big investment that can make a huge difference in customer satisfaction and your bottom line ...

Agorapulse is another strong contender in the social media management arena. It’s designed to be user-friendly, which is a ...

What’s next for AI in the contact centre ? Moving beyond the low-hanging fruit and escaping proof-of-concept purgatory - ...

With deep expertise in computational psychology and data science, Zohar applied his entrepreneurial spirit to co-found Pecan, while Noam combined his extensive knowledge and skills and built on over a ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

You’re the go-to person on your team for “figuring things out.” So when leadership says, “We need an AI-powered CRM — can you ...

ServiceNow (NYSE:NOW) has jumped deep into the customer relationship management (CRM) market with a new set of capabilities powered by AI. The longtime IT service management platform provider ...

At Knowledge 2025, Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by outdated, overbuilt systems”. The announcement ...

DoorDash's banner $3.9 billion acquisition of Deliveroo has overshadowed a second, equally significant acquisition by the ...

In the digital age, email remains a cornerstone of business communication. Yet, one often-overlooked aspect of professional emails can make a significant difference in branding, compliance, and ...

It displays works of art by local artists on banners in the downtown area. “I am thrilled to continue supporting this program through the Chautauqua Art Gallery,” said Leslie Calimeri, owner of ...