When companies leverage the power of tools like customer relationship management (CRM) systems ... Videos, blogs, podcasts, and infographics are just a few examples of how companies can ...

Advances in digital event technology make it easy to present visually appealing images and infographics, videos ... attendees and increases the likelihood of conversions. Interactive features—such as ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

Microsoft Dynamics 365 CRM offers just that, with features like Microsoft Copilot, customizable dashboards, and skill-based routing to optimize workflows and boost productivity. In this article ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

GoTo, a provider of cloud communications and IT, has added more than 100 features to GoTo Connect, combining omnichannel customer experience, artificial intelligence solutions, and streamlined ...

The new CRM features are generally available and can be accessed through the ServiceNow Store. This announcement follows ServiceNow’s recent acquisition of Logik.ai and the release of the ...

The new CRM features are generally available and can be accessed through the ServiceNow Store. This announcement follows ServiceNow’s recent acquisition of Logik.ai and the release of the Yokohama ...

HubSpot remains a top-rated CRM for customer support and integration capabilities However, if you need software with more advanced technology and reporting features, other options are available.

Today, at ServiceNow’s annual customer and partner event, Knowledge 2025, ServiceNow, the AI platform for business transformation, unveiled the next milestone in its groundbreaking CRM designed to ...