This is the best thing to happen in AI this year, says Michael van Rooyen from Ideas + Outcomes. Finally, a way to bridge the ...

Small language models—a bite-size alternative to large language models—can deliver big benefits for the right business ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

An interview with OMNY CEO and co-founder Mitesh Rao, M.D., and Johns Hopkins’ Alvin Liu, M.D., about the value of OMNY’s ...

Tired of limited lookback windows and siloed reports? Use BigQuery for advanced attribution, multi-account aggregation, and ...

Master full-funnel marketing with tactics that connect acquisition data to lifetime value, driving smarter decisions and ...

At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...

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ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Large Language Models (“LLMs”) are a subset of artificial intelligence (“AI”) which use a type of machine learning called deep learning in order ...