News

CIO3d
ServiceNow puts Salesforce in the crosshairs with expanded CRM tools
The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...
ServiceNow debuts customer relationship management platform, new AI tools
ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...
Zurich Insurance's new CRM is like Spotify for insurance agents — and it could improve customer service
Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...
ServiceNow debuts ServiceNow CRM, new AI tools
ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...
These Are the CRM Features That Give You the Biggest Bang For Your Buck
Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...
Computer Weekly4d
ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary
At its Knowledge 25 customer and partner conference in Las Vegas, ServiceNow painted an orchestrated agentic AI future for ...
Service Now unveils AI-powered CRM to transform customer experience
Service Now introduced “the next milestone in its groundbreaking CRM designed to disrupt an industry long dominated by ...
MarTech on MSN3d
5 drivers of full-funnel growth with CRM and CDP data
Master full-funnel marketing with tactics that connect acquisition data to lifetime value, driving smarter decisions and ...
The Fast Mode2d
ServiceNow AI Platform Revolutionizes Enterprise Operations with Agentic AI
Visa plans to implement the ServiceNow Disputes Management, a dispute resolution system built by ServiceNow with Visa, that ...
TMCnet4d
ServiceNow Reimagines CRM for the AI Era to Sell, Fulfill, and Service on One Unified Platform Providing Exceptional End-to-End Experiences
Traditional CRM serves as a system of record ending at the front office, putting customer acquisition and retention at risk. ServiceNow CRM is built for an AI-first world, providing personalized and ...