Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Cheap or free CRM solutions help SMBs build relationships and boost sales. Discover affordable CRM software to improve ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Blending deep CRM expertise with AI innovation, Chitrapradha Ganesan is leading the shift from reactive customer management ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Global master data management has become a critical enabler for enterprises adopting the global business services operating ...

In January 2024, Vidović's team set about creating a customer relationship management ... data then connects to AI features within other platforms, such as tone analysis and messaging feedback ...

In the ever-evolving world of property transactions and real estate operations, technology has become an indispensable ally. One of the most game-changing innovations for the industry has been real ...

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...