Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

We recently published a list of 10 Stocks That Will Make You Rich In 3 Years. In this article, we are going to take a look at ...

Before you commit to a customer relationship management platform, make sure it has the features you need to grow your ...

In today's fast-paced business world, large corporations are continually looking for methods to enhance efficiency and secure ...

In an industry where trust is everything, communication matters. Banks that integrate messaging thoughtfully and securely can ...

The Enterprise Internet Reputation Management market share analysis is experiencing robust growth as organizations across ...