Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Industrial and commercial distributor Global Industrial (NYSE:GIC) reported Q1 CY2025 results exceeding the market’s revenue ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

London and Country Mortgages (L&C) has adopted One Mortgage System’s (OMS) customer relationship management (CRM) solution.

If you’ve been searching for a comprehensive platform to manage your leads, streamline communications, and scale your ...

Customer expectations are evolving; they now seek two-way interactions where brands understand their concerns with products ...

Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced a plan to integrate Zoom’s customer experience ...

CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...