AI-driven simulations are helping organizations close sales execution gaps by turning practice into measurable readiness and ...

AI storefronts are narrowing discovery to a handful of recommendations, forcing retailers to rethink metadata, governance, ...

Rising expectations for rapid responses are draining the life from asynchronous customer support, according to a new study by a global customer support platform for e-commerce brands and online ...

As AI shopping agents remove friction from online commerce, they are also erasing the behavioral signals retailers rely on to detect fraud — creating a visibility gap that could trigger the largest ...

The one-size-fits-all approach of legacy enterprise resource planning (ERP) systems continues to frustrate mid-market retailers, where thin margins leave little room for slow or rigid software. Most ...

eBay announced in a recent email to users that starting Feb. 20, it will prohibit third-party chatbots and AI agents from autonomously placing orders on its platform. The change aligns with updates to ...

Digital vendors and e-commerce businesses enter 2026 facing a radically changed retail landscape, shaped by rising customer expectations, tighter margins, and rapid advances in AI-driven commerce ...

Money laundering risks are no longer confined to banks. As online commerce scales globally, retailers are finding themselves exposed to threats once limited to the financial sector. The online retail ...

Walmart and OpenAI’s October partnership could be the most significant shift in e-commerce since the “Buy Now” button. By integrating ChatGPT, Walmart is collapsing the shopping funnel. No search bar.

Picture this: It’s Black Friday 2027, and retail’s biggest “customer” isn’t a soccer mom hunting for deals or a Gen-Z trendsetter. It’s an AI agent representing 50,000 households, armed with ...

The e-commerce platform market is driving a major shift in how technology is bought, sold, and reused. A growing secondary resale ecosystem is replacing the long-dominant “take-make-dispose” model, ...

Artificial intelligence (AI) shopping tools are rapidly reshaping how consumers discover and evaluate products. Yet even as adoption accelerates, concerns about reliability and privacy persist.