State and local government IT leaders are facing a reset in the expectations of their employees, driven by workplace pressures and the advent of artificial intelligence. That shift is fueling growing ...

Software upgrades require clarity and prioritization as agencies confront legacy systems, security risk and pressure to move ...

Artificial intelligence agents can help state and local agencies improve service delivery and extend resources.

Scott Merritt is a patient experience architect at CDW with over 20 years of experience in the contact center space. When state and local government leaders talk to me about artificial intelligence, ...

State and local governments are under real pressure to move from experimentation to execution for artificial intelligence. Constituents expect faster services, more transparency and digital ...

For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...

Federal, state and local governments are being asked to do more with less. That includes public utilities, where threats are rampant, stakes are high, and budgets are tight. Yesteryear’s revenue ...

Replace static security documents with machine-readable data to automate audits, reduce risk and modernize compliance.