State governments can adopt enterprise service management to unify services, meet workforce demands and deploy artificial intelligence.

Governments must move beyond chatbots, orchestrating end-to-end services that improve accessibility, efficiency and constituent experiences.

State and local government IT teams are under constant pressure to prove that their systems are secure. Auditors want evidence. Legislators want transparency. Agency leaders want to reduce risk ...

For years, state and local governments approached cybersecurity by trying to defend a perimeter: Keep the bad actors out, trust what’s inside and secure the network accordingly. That model no longer ...