The focus is shifting from accountability to learning. by Peter Cappelli and Anna Tavis When Brian Jensen told his audience of HR executives that Colorcon wasn’t bothering with annual reviews anymore, ...

Muchos líderes creen que los comentarios negativos sinceros mejoran el rendimiento, pero cuando las críticas se perciben como ...

Many leaders believe candid negative feedback improves performance, but when criticism feels belittling or humiliating, it ...

Our relationships at work matter. They make us happier, more productive, and more engaged. They help us weather tough times and celebrate good ones. And they’re built through thousands of small ...

Are you confident that your company is effectively handling potential customers’ online queries? Think hard. Our research shows that most companies are not responding nearly fast enough. Kristina ...

“Transparency” is a watchword in management these days, and it’s easy to understand why. After all, if people conduct their work in plain view, won’t they be more open and accountable? Won’t they flag ...

Whether as managers or as academics, we study business to extract learning, formalize it, and apply it to puzzles we wish to solve. That’s why we go to business school, why we write case studies and ...

A better way to drive growth and profitability by Scott Magids, Alan Zorfas and Daniel Leemon When companies connect with customers’ emotions, the payoff can be huge. Consider these examples: After a ...

The first step to becoming a genuinely empowering leader by Frances X. Frei and Anne Morriss On a spring afternoon in 2017, Travis Kalanick, then the CEO of Uber, walked into a conference room at the ...

Historically, the CEO’s role has been to guide their employees through challenging shared experiences. But today, times have ...

When an organization faces turbulence like leadership turnover, political infighting, or broken processes, it instinctively ...

Gen AI is delivering real productivity gains, but across industries, those gains are being competed away, eroding margins rather than expanding them. An analysis of 800 public companies finds no link ...