SVL Business Solutions have signed a seven figure contract with Bluecrest to enhance customer service and operational ...

Report Outlines the State of Gen Z’s ‘Human Skills’ in the Workplace - contact centre report availabe for free download from ...

Contact centre operations can be optimised with Agentic AI tools in many ways, such as the automation of routine tasks, ...

In the modern contact centre, there’s no shortage of data. Interaction recordings, quality scores, adherence metrics, ...

FourNet unveils AI-powered contact centre ‘Agent’ that can think, act and learn. IntellAIgent is a leap forward in contact ...

To help businesses navigate rising customer expectations, Five9 recently partnered with Zogby Analytics to survey over 1,000 ...

New CCMA Benchmark data reveals quicker contact centre response times and lower attrition rates - CCMA contact centre event ...

What makes QuickTest a true CX monitoring solution is that it mimics how real users interact with your systems. It doesn’t ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...