History tells us that facilitating the creation of business value is less about managing and even less about leading than ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Zurich Insurance Group has over 55 million customers around the world.The insurer built an AI tool into its agents' workflow ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...