Zurich Insurance Group is using AI in its new customer relationship management system to help agents provide more tailored ...

Customers, whether they are new or have been loyal to your business for years, can be easily managed and categorized based on ...

History tells us that facilitating the creation of business value is less about managing and even less about leading than ...

The longtime ITSM platform provider believes it can elevate CRM functionality by focusing more on customers, in addition to ...

Prince William County has launched a platform that will help customers report issues and access support by phone, mobile app, ...

Zoho announced that its customer relationship manager, previously only for sales teams, has been modified and enhanced with ...

Customer relationship management software (CRM) provides tools for small businesses to handle customer interactions in a scalable, centralized way. CRM solutions can also handle areas such as ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools such as code editors or other agents. ServiceNow says that Adobe Inc., Box ...

The webinar will highlight key trends such as the agentic AI, the importance of data quality, integrating data and analytics into decision making and the implications on talent. By the end of the ...