Three companies that benefited from those secular trends are Microsoft ( MSFT -0.33%), Cloudflare ( NET -1.66%), and Five9 ( ...

Carwyn Tuipulotu says he'd love to play for Wales and be included in their tour to Japan this summer. The powerful 23-year-old, who left the Scarlets earlier this season to join Pau as a medical ...

Here are the top 5 call center software solutions that are perfect for small businesses. Freshcaller is a cloud-based call center software that is perfect for small businesses. It is easy to set ...

One of the most essential tools for call center QA is call recording and transcription software. This software allows you to capture and store audio and text records of your calls, which you can ...

This project is an open source web based ID badge generator software that is meant to be much faster and smoother than most existing paid ID badge solutions due to it being web based. I have had bad ...

This explains the explosion of call center monitoring software in recent years. Technology—AI or otherwise—stands to reshape contact center operations. Let’s take a look at how. Contact ...

Registered call ... call center arena, traditionally dominated by India and the Philippines, it is positioning itself as a serious contender. According to a report by the Pakistan Software Export ...

The worst part? The investors were deceived that it's an AI-powered shopping app when it's actually operated by call center workers in the Philippines. Introduced seven years ago, Nate was hailed ...

As someone who’s used a lot of gaming keyboards, I can tell you that the worst aspect of PC gaming accessories is often the software ... like Keychron use a web-based tool for both standard ...

The most recent case proves it: Software fell like dominoes because the hardware beneath lacked intrinsic defenses. Hardware-based security is harder to crack remotely, and offering bedrock ...

Imagine the scene: your call center is swamped with calls, each customer waiting for a solution, and the pressure is mounting. It's a daunting challenge, but with the right strategies, you can ...

Raval is one of three men indicted in the case, which their Oct. 17 indictments called an “India-based call center scam” that attempted to obtain funds and other things of value from victims in the ...