CRM Playaz Paul Greenberg and Brent Leary are joined by industry leading analysts and influencers Rebecca Wettemann and Hyoun Park fo share our realtime, knee jerk reactions to the opening keynote of ...

The future belongs to those who can tell a machine exactly what they want—and who know exactly why they want it.

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.