Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM.

Knowledge management plays an indispensable role in enhancing the quality of customer service in contact centers. Ensuring ...

ServiceNow’s new AI Agent Fabric uses A2A and MCP to let agents interact with third-party systems. Those systems can be tools ...

The best inventory management software supports all of your business’s sales channels, streamlines order management and generates detailed reports. Many, or all, of the products featured on this ...

Castillo Engineering has invested in software designed to address a lack of qualified engineers in the solar industry and ...

CEOs rarely trust the AI knowledge of their management. They rate the knowledge of HR department heads particularly poorly. CEOs lack confidence in the AI skills of their management teams.

With all that in mind, below are this year's Best Firms for Technology.

AI Control Tower ensures integration into customers' enterprise strategies from a single unified platform; AI Agent Fabric delivers agent-to-agent and multi-model communication and collaboration.

The top 10 apps offer a variety of useful features and tools that can help with a range of personal finance and money management needs. App details are accurate as of May 5, 2025. We chose Quicken ...

I just don’t think, at this age, I’m meant to live an uncomfortable life—that includes a cramped sink with cheap fixtures.

The RCMP is scaling back its search for young siblings Jack and Lily Sullivan . Claudia Chender, leader of Nova Scotia’s official Opposition, forwarded a comprehensive letter to Canada’s Liberal prime ...

This video series aims to improve the civic knowledge of active service members of the military ... and the National LRE Conference. The Teacher's Portal is designed to help teacher's educate their ...